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LOCATION:
OTTAWA, ON

DURATION: 
FULL-TIME

JOB DESCRIPTION:

FOR IMMEDIATE HIRE – 2 POSITIONS

The Sr Field Support Representative (FSR) provides comprehensive support and mentoring to users in the field on any supported communications system.

Tasks include, but are not limited to:

  • Mentor operational user on the use of LC4ISR Capabilities
  • Providing training, mentorship, guidance and support (both in the classroom & in the field) to users at Canadian Forces bases and the Canadian Signals Training Centre;
  • Working with System Integration Teams as the Subject Matter Expert;
  • Assisting with installation and maintenance issues;
  • Communicating issues between users and members of the Integrated Project Team;
  • Reporting, diagnosing and developing workarounds for problems with the System, and all of the System’s functionality, hardware, software, firmware, operating manuals, training and usage;
  • Providing written reports identifying observations from the field, to include but not limited to, the delivered baseline, equipment, procedures and training;
  • Providing reports detailing solutions that have been created in the field;
  • Providing ongoing feedback from the field force, as required;
  • Assessing the usage of the System and recommending changes to training and standard operating procedures as required;
  • Assisting with field upgrades, installation, re-installation and modification; and
  • Other duties as and when needed.

Depth of Knowledge Required:

Able to:

  • Apply operational knowledge of the Army to Capabilities of LC4ISR
  • Support ideas with details and examples.
  • Communicate with appropriate language to the purpose and audience.
  • Design investigations for a problem.
  • Develop a model for complex situation.
  • Apply a concept in other contexts.

Experience Required:

Must have minimum ten (10) years of military experience in any trade.

Demonstrated leadership ability.

Preference will be given to candidates who have attained a rank of WO or higher.

Security Clearance Requirements:

Must be a Canadian citizen who is able to obtain and maintain a Government of Canada Secret Security Clearance and a positive Controlled Goods Assessment.

To apply for this position please email your resume and cover letter to [email protected] and reference Sr Field Support Representative – Ottawa in the subject line.

Apply Today