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LOCATION:
Petawawa, ON

DURATION: 
Full-time, Contract

JOB DESCRIPTION:

FOR IMMEDIATE HIRE!

Seeking individuals with recent experience supporting LCSS for the Canadian Army.

The Field Support Representative (FSR) provides comprehensive support and mentoring to users in the field on any supported communications system element.

Tasks include, but are not limited to:

  1. Providing training, mentorship, guidance and support (both in the classroom & in the field) to users at Canadian Forces bases and the Canadian Signals Training Centre;
  2. Working with System Integration Teams as the Subject Matter Expert;
  3. Assisting with installation and maintenance issues;
  4. Communicating issues between users and members of the Integrated Project Team;
  5. Reporting, diagnosing and developing workarounds for problems with the System, and all of the System’s functionality, hardware, software, firmware, operating manuals, training and usage;
  6. Providing written reports identifying observations from the field, to include but not limited to, the delivered baseline, equipment, procedures and training;
  7. Providing reports detailing solutions that have been created in the field;
  8. Providing ongoing feedback from the field force, as required;
  9. Assessing the usage of the System and recommending changes to training and standard operating procedures as required; and
  10. Assisting with field upgrades, installation, re-installation and modification.

Experience Required:

Must have 7 years of military experience in any trade.

Minimum Seven (7) years of military experience.

Depth of Knowledge Required:

Able to:

  • Support ideas with details and examples.
  • Communicate with appropriate language to the purpose and audience.
  • Design investigations for a problem.
  • Develop a model for complex situation.
  • Apply a concept in other contexts.

To apply for this position please email your resume and cover letter to [email protected] and reference Sr Field Support Representative in the subject line.

Apply Today